FAQ
About us and the Sneakers
CopnCop is a team that has been passionate about sneakers and limited-edition products for over 10 years. Our passion has become our business, enabling us to offer you the most exclusive products and make them accessible to everyone.
The sneakers products we offer are available in more or less limited quantities from major retailers. They are therefore quickly out of stock in stores and on websites. Our mission is to give you safe access to these new, authentic products. We work with a network of partners all over the world, whom we have selected and in whom we have total confidence, enabling us to offer you the majority of limited products, the most recent and sometimes not even released yet.
Our offices and warehouse are located in Paris. There are no physical stores yet, but we're working on it.
The sneakers products we offer are available in more or less limited quantities. They are therefore out of stock in boutiques and on traditional websites within a short space of time. The price of a product depends on the model, its size and its current market value. The market value of a product depends on the quantity produced and demand. For each model and size, we receive sales proposals from our network of dealers, which enable us to set the price of a product. Our mission is to put these retailers in competition with each other to offer the fairest possible prices. Our resellers' prices can fluctuate according to supply and demand. Our prices can also vary, in either direction.
If a sneakers is displayed as "Unavailable", this means that it is now very difficult to find it among our network of private and professional dealers. It is therefore not possible to determine the price or a precise return date. You can always contact us to see if we can find it, or sign up for our stock alert to receive an e-mail when it comes back in stock.
Yes! Sign up at Newsletter and receive a promotional code of 10€ for your first order. Thanks to our Newsletter you'll be the first to know about our sales, promotions...
All sneakers sold by CopnCop are guaranteed 100% authentic, original. They come from our partner retailers, selected over many years for their experience and reliability. We also have an authentication process before sending you the item(s) you order: the leather, the materials, the box, the accessories, the font, the smell... Everything is meticulously checked to ensure a totally authentic product. You will then receive your pair of sneakers with the seal proving our expertise! Take a look at our customer reviews on Trustpilot.
Yes. sneakers are brand new and unworn, and are sent to you in their original packaging with all accessories.
Shipping and Delivery
For the sizes mentioned EXPRESS 48H only you receive your order in 2 days acr the ,pair of sneakers is directly available in our warehouse.
For other orders, your order may take between 4 and 10 days to be processed, depending on rarity and the time it takes for us to check your pair of sneakers to make sure it's genuine... but it usually takes much longer. When your order leaves our warehouse for you, our delivery times vary between 48H and 72H for Metropolitan France on average, and between 48H and 96H for Europe.
Good news: delivery is FREE with UPS from 200€ in mainland France (including Corsica).
For delivery withinUnion Europe, you can choose between Chronopost for 15€ or UPS for 20€. For Switzerland, we deliver with Colissimo free of customs charges
The products we offer come out in more or less limited quantities. As a result, they are quickly out of stock in boutiques and on traditional websites. The price of a product depends on the model, its size and its current market value. The market value of a product depends on the quantity produced and demand. For each model and size, we receive sales proposals from our network of dealers, which enable us to set the price of a product. Our mission is to put these retailers in competition with each other to offer the fairest possible prices. Our resellers' prices can fluctuate according to supply and demand. Our prices can also vary, in either direction.
As soon as your pair of sneakers is dispatched, you will automatically receive an email with your tracking number and the carrier's link to follow the shipment of your package in real time. It will be delivered to you personally against your signature, or dropped off at a relay point if you're not at home. Yes, our packages are insured.
Please contact us directly via our contact form or by WhatsApp on the link suivant: Contact
All sneakers sold by CopnCop are guaranteed 100% authentic, original. They come from our partner retailers, selected over many years for their experience and reliability. We also have an authentication process before sending you the item(s) you order: the leather, the materials, the box, the accessories, the font, the smell... Everything is meticulously checked to ensure a totally authentic product. You will then receive your pair of sneakers with the seal proving our expertise! Take a look at our customer reviews on Trustpilot.
Yes. sneakers are brand new and unworn, and are sent to you in their original packaging with all accessories.
Payment
We accept payment by credit card (Visa, MasterCard, or debit card for foreign payments) and payment via PayPal. All transactions are secured by 3D secure SSL encryption.
You now have the option of paying in instalments, FREE OF CHARGE, using KLARNA or PAYPAL
All transactions are secured by 3D secure SSL encryption.
Cancellation and return
Yes, within 2 hours of placing your order you can contact us with your order number. Once this time has elapsed, we cannot cancel your order because your order has been validated in our system. In this case, you will have to return it.
Ofcourse, you have 14 calendar days from receipt of your order to make a return in compliance with the returns conditions. You can open a returns request via this link: Returns and Refunds
You are responsible for return shipping costs. We will also deduct the initial shipping costs from your refund.
No problem, you have 14 calendar days from receipt of your order to make a return in compliance with the returns conditions. You can open a returns request via this link: Returns and Refunds
We are sorry but we do not accept exchanges. Indeed, the sneakers we sell are limited and each size has a different price. You'll need to return the garment for a refund, and you can reorder the size or model of your choice at any time.
Please contact us directly via our contact form or by WhatsApp on the link suivant: Contact
Pruning and caring for your Sneakers
The majority of sneakers sold by CopnCop are UNISEX sizes. As a general rule, we advise you to always refer to your European size. You can also go and try on equivalent models in major retailers near you. For example, all Jordan 1 brands cut the same way. On each product page, you'll find a sizing chart to help you find your way around. If you're in any doubt, don't hesitate to contact us - we'll be delighted to help.
Our sneakers are real jewels, so they need daily care. For maximum durability and to keep the color and materials looking their best, we recommend using special sneakers products such as CREP PROTECT with a soft bristle brush. You can also use baby wipes for daily cleaning or on sensitive materials. Above all, don't put your products in the washing machine!