Contact us

You can send us all your requests using our contact form.

Our customer service team is committed to responding to your message within 2 hours during the day.

At CopnCop we want to listen to you as much as possible.

Most popular FAQs

Find out about our most frequently asked questions. If you have any questions, please don't hesitate to contact us.

Check your e-mail inbox and your spam, your order confirmation has normally been sent to you. Please do not hesitate to contact us if you have any doubts.

You will be informed of each stage of your order by e-mail. It is possible that our emails arrive in your spam folder.

Once your order has been dispatched, you will receive an e-mail with the tracking link for the delivery service.

You can also track the progress of your order in your customer area

We do our utmost to ensure that you receive your order quickly. Some models are rarer than others, so your order may take longer to ship. Don't worry, you'll receive your order within 10 days.

Yes, the sneakers we send you are genuine and brand-new. We don't sell counterfeits, and that's our greatest strength. They come from our network of suppliers throughout Europe, with whom we've been working for many years. We do not use Stockx-type platforms. Before being sent to you, sneakers are authenticated by our team of enthusiasts who have already eu in their hands all the most limited sneakers. We have foolproof techniques for detecting fakes sneakers. SATISFIED or 100% MONEY BACK

Yes, of course we accept returns! You have 14 days from receipt of your order to open a returns request with our services on the link suivant: Returns

The sneakers products offered by CopnCop are UNISEX sizes, i.e. for men and women. On each product page you'll find a size chart sneakers. We also advise you to try on another model of the same brand in store to be sure of your size.

The sneakers are real jewels. They need to be cared for after each use. We recommend using the Crep Protect range, which will shortly be available on our website CopnCop. In the meantime, you can also use a soft cloth and water, or simply baby wipes, to avoid damaging the materials of your toys sneakers

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Opening hours

Daily 10am-8pm